FAQ

Frequently Asked Questions

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Shipping

TL;DR – it depends (on your location, fulfillment location, order value, etc).
For orders fulfilled in US and shipped within US there shouldn’t be any customs fees. For orders fulfilled and shipped within EU – same deal.

Shipments outside of the fulfillment center location may incur customs fees depending on the destination country.
International customers might have to pay customs fees when they receive their orders. This depends entirely on the destination country and it’s beyond our control. We can’t mark orders as gifts or un-declare the actual value.

The amount you’d have to pay depends entirely on the destination country and their laws. Some countries wave customs fees on orders valued at less than a certain price. Some may charge extra handling fees. It all depends on your location.

Customs fees varies for every country (depending on your order value, country limits, and other factors based on the product itself) so you might wanna clarify it with your local customs office and find out before you purchase from us, so there are no ugly surprises and you wouldn’t think it’s us – it’s totally the government!

Fulfilment centers are all around the world.
Depending on your location, usually we ship from the closest possible fulfillment center. These are in:

• Riga, Latvia
• Barcelona, Spain
• Amakusa, Japan
• Los Angeles, California
• Charlotte, North Carolina
• Toronto, Canada
• Tijuana, Mexico
• Victoria, Australia
Brisbane, Australia

Since we offer FREE SHIPPING WORLDWIDE, with some exceptions to countries like North Korea (no cryptees for you, Kim) – we use the most economically viable shipping solution, i.e. Flat Rate Standard shipping which usually arrives in 3-4 business days after fulfillment for US orders, and 5-20 business days after fulfillment Internationally.
Find more details on shipping times in the other question (“How long does the shipping take?“) answered.

Check the tracking info and then please check in with your local post office – in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address – we’ll help. Also – please double-check that the delivery address you entered is correct.

Make sure you report the problem within 4 weeks after estimated delivery time – if reported outside of that time frame, unfortunately, we will not be able to locate the order.

Also, get in touch with us[email protected]

TL;DR – 2 to 7 days to create the product + 3 to 5 days shipping (on average).

More than 50% of our orders are shipped within 3 business days or less. 97.66% of our orders are shipped within 5 business days.

The average shipping time is 3-5 business days depending on the delivery destination.
It takes 2–7 business days to create a product (fulfill) an order, after that it’s:

3-4 business days shipping in US
3-20 business days International shipping

Fulfillment time doesn’t include shipping.

To estimate the shipping time think:
est. fulfillment + est. shipping = est. delivery time

The estimated delivery time is just an estimate, it’s not a guarantee.
You can receive the order past the EDT for ugly reasons, like:

• Shipping related delays like failed delivery attempts, service disruptions
• Quarantine/other restrictions due to the COVID-19 global pandemic
• Unexpected increases in order volumes or emergencies
• Issues with print/embroidery files
• Products being out of stock
• Technical issues
Full moon

That being said, we’ll work our hardest to meet our delivery estimates.

If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us ([email protected]), we’ll check your order status and let you know how to proceed.

When the package is fulfilled and shipped out, we’d forward the tracking number information to you via email, along with the invoice / order information. If you did not receive an email after purchasing from us, please contact us.

TL;DR – no, not necessarily. You might be getting one item sooner than the other.

We’ll ship some products separately due to packaging differences (we are working on optimizing the process) and in some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately. So you might receive one item before the next, so don’t be afraid – they’ll get to you soon!

If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us ([email protected]), we’ll check your order status and let you know how to proceed.

This list is current as of June 24, 2021.

We don’t currently ship to the following countries and territories: Angola, Brunei, Central African Republic, Chad, French Guiana, French Polynesia, Guadeloupe, Laos, Liberia, Martinique, Mauritius, Myanmar, Republic of the Congo, Reunion Island, Samoa, Seychelles, Sierra Leone, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen. In general, we also doesn’t ship to Cuba, Iran, Crimea, Syria, and North Korea.

Our carriers will let us know when service will resume, or whether there are more disruptions. 

Returns & Refunds

To keep it simple and straightforward:

• Currently we do not accept returns / issue refunds for buyers remorse (sorry guys&gals all sales are final and irreversible, just like the cryptocurrency transfers).
• All errors on our part are covered at our expense.
• If there’s a problem with the print quality or if the item arrived damaged we will replace it.
• We cannot accept returns for a different size, since that would mean producing an entirely new item. So please check that Sizing Guide and your own size (it wasn’t an easy relationship with the fridge during the lockdown, we know).
• Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received.
• For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date.

More info here: Refunds policy

TL;DR – contact us.

Things happen, we know.
If there’s a problem with your order, please let us know filling a contact form or via email: [email protected] ASAP, so we can see if it’s still possible to cancel/edit the order.

Fulfillment is an automated process, and there’s not much we can do if the order is already being fulfilled and / or dispatched, however, there’s short time-window which allows for orders to be edited prior to production and fulfillment.

Please email us ([email protected]) a short description of the error, pictures, and order number within 1 week after receiving the order.
Please note that there’s no need to return damaged products – simply send us a few photos.

If there are other problems with the order, please contact us and make sure you’re familiar with the Returns policy.

We will refund using your original payment method, in some circumstances via a gift card. For example, payments made using PayPal – will be returned to your PayPal account. For cryptocurrency payments we will have to confirm where would you like the funds deposited. The address must be for the same cryptocurrency in which the original transaction was paid.
Please consider if you would like a refund or store credit when submitting your return.

Also, please always contact us ([email protected]) before returning any items and / or opening a dispute on PayPal, thank you.

If you would like to return your item for another, or for a refund, you must contact us using the form, or via email: [email protected], within 1 week, of when your order was received. Items must be unused, undamaged, and accompanied by proof of purchase.

Please make sure you’re familiar with our Returns policy and read our FAQ’s.

Short answer: it depends.


Long answer: yes, if the item is misprinted / damaged / defective – we would replace the faulty item or refund you. No, if the order does not meet the conditions stated in our Returns policy (we do not offer returns / refunds for different size or buyers remorse).

Please make sure your’re familiar with the Sizing Guide before making an order.

Products

One thing to note is that even though they are usually pre-shrunk, 100% cotton shirts are still known to shrink a little after washing.

We use water based and eco-friendly inks in a process called DTG, or direct-to-garment. This makes the feel much softer than traditional screen printed shirts, but just as durable. We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children’s wear 12 and below.
Kornit printers for all DTG-printed garments.

TL;DR – no worries, it’s normal. Just wash it.

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

TL;DR – machine-wash, inside-out on a gentle cycle /w mild detergent & like colors. No bleach, fabric softeners, no dry cleaning.

We’ve spent a lot of time and effort to create the perfect design for your products—it’s important that you know how to take care of them in the best way possible!

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won’t fade for a long time if taken care of properly.

Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don’t iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

All of our products and fabrics are sourced from ethical brands and suppliers that comply to strict labor, environmental, and safety standards. To learn more about the brands we work with, click here.

TL;DR – yes.

Print-on-demand is a more sustainable approach to fashion production as we fulfill the product only when a customer has already made an order. There’s no leftover stock and this way we’re producing less waste than traditional apparel manufacturing. 

We also offer an eco-friendly collection of products so you can create designs on sustainable products. We use printing equipment that’s energy-efficient and saves water in the process.

We’re working on reducing the use of plastic in the packaging process too.
So to sum it up, we could say that – yes.

Payments

We accept over 50 cryptocurrencies and tokens including but not limited to:

Bitcoin
Bitcoin Cash
Litecoin
BNB Coin
Dash
DigiByte
Dogecoin
Ether
Ethereum Classic
Electroneum
Qtum
Solana
TRON
NEM
Monero
VERGE
ZCash
• and many many more…

We also accept PayPal payments and major credit / debit cards from:

• VISA
• MasterCard
• American Express
• Discover
• JCB
• Diner’s Club
• EnRoute


Usually this doesn’t happen, but if this is the case, please:

Check if the payment is confirmed and allow order confirmation up to 30 minutes to arrive in your inbox

Make sure you entered the correct email, if not – get in touch

Check your Junk / Spam folder

Contact Us

At the checkout you’ll be prompted to choose between CoinPayments and PayPal as a payment option.
Then you’ll be redirected to their website where you can choose which cryptocurrency to pay with.

Please note that we do not accept split crypto / fiat payments.

Sure thing, we do!
And you know what?
Here’s one for you – FIRSTORDER15.
No strings attached, no emails asked. Just #bcause we like you :]

We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem