To keep it simple and straightforward:
• Currently we do not accept returns / issue refunds for buyers remorse (sorry guys&gals all sales are final and irreversible, just like the cryptocurrency transfers).
• All errors on our part are covered at our expense.
• If there’s a problem with the print quality or if the item arrived damaged we will replace it.
• We cannot accept returns for a different size, since that would mean producing an entirely new item. So please check that Sizing Guide and your own size (it wasn’t an easy relationship with the fridge during the lockdown, we know).
• Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received.
• For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date.
More info here: Refunds policy
We will refund using your original payment method, in some circumstances via a gift card. For example, payments made using PayPal – will be returned to your PayPal account. For cryptocurrency payments we will have to confirm where would you like the funds deposited. The address must be for the same cryptocurrency in which the original transaction was paid.
Please consider if you would like a refund or store credit when submitting your return.
Also, please always contact us ([email protected]) before returning any items and / or opening a dispute on PayPal, thank you.
Short answer: it depends.
Long answer: yes, if the item is misprinted / damaged / defective – we would replace the faulty item or refund you. No, if the order does not meet the conditions stated in our Returns policy (we do not offer returns / refunds for different size or buyers remorse).
Please make sure your’re familiar with the Sizing Guide before making an order.
Please email us ([email protected]) a short description of the error, pictures, and order number within 1 week after receiving the order.
Please note that there’s no need to return damaged products – simply send us a few photos.
If there are other problems with the order, please contact us and make sure you’re familiar with the Returns policy.
TL;DR – contact us.
Things happen, we know.
If there’s a problem with your order, please let us know filling a contact form or via email: [email protected] ASAP, so we can see if it’s still possible to cancel/edit the order.
Fulfillment is an automated process, and there’s not much we can do if the order is already being fulfilled and / or dispatched, however, there’s short time-window which allows for orders to be edited prior to production and fulfillment.
If you would like to return your item for another, or for a refund, you must contact us using the form, or via email: [email protected], within 1 week, of when your order was received. Items must be unused, undamaged, and accompanied by proof of purchase.
Please make sure you’re familiar with our Returns policy and read our FAQ’s.