It’s past estimated delivery date and I haven’t received anything yet?

Check the tracking info and then please check in with your local post office – in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address – we’ll help. Also – please double-check that the delivery address you entered is correct.

Make sure you report the problem within 4 weeks after estimated delivery time – if reported outside of that time frame, unfortunately, we will not be able to locate the order.

Also, get in touch with us[email protected]

How can I track my order?

When the package is fulfilled and shipped out, we’d forward the tracking number information to you via email, along with the invoice / order information. If you did not receive an email after purchasing from us, please contact us.

Will I get charged for customs? How much would it be?

TL;DR – it depends (on your location, fulfillment location, order value, etc).
For orders fulfilled in US and shipped within US there shouldn’t be any customs fees. For orders fulfilled and shipped within EU – same deal.

Shipments outside of the fulfillment center location may incur customs fees depending on the destination country.
International customers might have to pay customs fees when they receive their orders. This depends entirely on the destination country and it’s beyond our control. We can’t mark orders as gifts or un-declare the actual value.

The amount you’d have to pay depends entirely on the destination country and their laws. Some countries wave customs fees on orders valued at less than a certain price. Some may charge extra handling fees. It all depends on your location.

Customs fees varies for every country (depending on your order value, country limits, and other factors based on the product itself) so you might wanna clarify it with your local customs office and find out before you purchase from us, so there are no ugly surprises and you wouldn’t think it’s us – it’s totally the government!

Do all items in orders always ship together? I ordered two and received only one…

TL;DR – no, not necessarily. You might be getting one item sooner than the other.

We’ll ship some products separately due to packaging differences (we are working on optimizing the process) and in some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately. So you might receive one item before the next, so don’t be afraid – they’ll get to you soon!

If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us ([email protected]), we’ll check your order status and let you know how to proceed.

Where are you shipping from?

Fulfilment centers are all around the world.
Depending on your location, usually we ship from the closest possible fulfillment center. These are in:

• Riga, Latvia
• Barcelona, Spain
• Amakusa, Japan
• Los Angeles, California
• Charlotte, North Carolina
• Toronto, Canada
• Tijuana, Mexico
• Victoria, Australia
Brisbane, Australia

What type of shipping do you offer?

Since we offer FREE SHIPPING WORLDWIDE, with some exceptions to countries like North Korea (no cryptees for you, Kim) – we use the most economically viable shipping solution, i.e. Flat Rate Standard shipping which usually arrives in 3-4 business days after fulfillment for US orders, and 5-20 business days after fulfillment Internationally.
Find more details on shipping times in the other question (“How long does the shipping take?“) answered.

Are there countries that you do not deliver to (due to Covid-19 or otherwise)?

This list is current as of June 24, 2021.

We don’t currently ship to the following countries and territories: Angola, Brunei, Central African Republic, Chad, French Guiana, French Polynesia, Guadeloupe, Laos, Liberia, Martinique, Mauritius, Myanmar, Republic of the Congo, Reunion Island, Samoa, Seychelles, Sierra Leone, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen. In general, we also doesn’t ship to Cuba, Iran, Crimea, Syria, and North Korea.

Our carriers will let us know when service will resume, or whether there are more disruptions. 

How long does the shipping take?

TL;DR – 2 to 7 days to create the product + 3 to 5 days shipping (on average).

More than 50% of our orders are shipped within 3 business days or less. 97.66% of our orders are shipped within 5 business days.

The average shipping time is 3-5 business days depending on the delivery destination.
It takes 2–7 business days to create a product (fulfill) an order, after that it’s:

3-4 business days shipping in US
3-20 business days International shipping

Fulfillment time doesn’t include shipping.

To estimate the shipping time think:
est. fulfillment + est. shipping = est. delivery time

The estimated delivery time is just an estimate, it’s not a guarantee.
You can receive the order past the EDT for ugly reasons, like:

• Shipping related delays like failed delivery attempts, service disruptions
• Quarantine/other restrictions due to the COVID-19 global pandemic
• Unexpected increases in order volumes or emergencies
• Issues with print/embroidery files
• Products being out of stock
• Technical issues
Full moon

That being said, we’ll work our hardest to meet our delivery estimates.

If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us ([email protected]), we’ll check your order status and let you know how to proceed.