Do all items in orders always ship together? I ordered two and received only one…

TL;DR – no, not necessarily. You might be getting one item sooner than the other.

We’ll ship some products separately due to packaging differences (we are working on optimizing the process) and in some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately. So you might receive one item before the next, so don’t be afraid – they’ll get to you soon!

If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us ([email protected]), we’ll check your order status and let you know how to proceed.