It’s past estimated delivery date and I haven’t received anything yet?

Check the tracking info and then please check in with your local post office – in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address – we’ll help. Also – please double-check that the delivery address you entered is correct.

Make sure you report the problem within 4 weeks after estimated delivery time – if reported outside of that time frame, unfortunately, we will not be able to locate the order.

Also, get in touch with us[email protected]

What is your returns / refunds policy?

To keep it simple and straightforward:

• Currently we do not accept returns / issue refunds for buyers remorse (sorry guys&gals all sales are final and irreversible, just like the cryptocurrency transfers).
• All errors on our part are covered at our expense.
• If there’s a problem with the print quality or if the item arrived damaged we will replace it.
• We cannot accept returns for a different size, since that would mean producing an entirely new item. So please check that Sizing Guide and your own size (it wasn’t an easy relationship with the fridge during the lockdown, we know).
• Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received.
• For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date.

More info here: Refunds policy

How would my money be refunded?

We will refund using your original payment method, in some circumstances via a gift card. For example, payments made using PayPal – will be returned to your PayPal account. For cryptocurrency payments we will have to confirm where would you like the funds deposited. The address must be for the same cryptocurrency in which the original transaction was paid.
Please consider if you would like a refund or store credit when submitting your return.

Also, please always contact us ([email protected]) before returning any items and / or opening a dispute on PayPal, thank you.

Do you accept returns / make refunds?

Short answer: it depends.

Long answer: yes, if the item is misprinted / damaged / defective – we would replace the faulty item or refund you. No, if the order does not meet the conditions stated in our Returns policy (we do not offer returns / refunds for different size or buyers remorse).

Please make sure your’re familiar with the Sizing Guide before making an order.

What if I made a mistake while ordering? How do I change / cancel it?

TL;DR – contact us.

Things happen, we know.
If there’s a problem with your order, please let us know filling a contact form or via email: [email protected] ASAP, so we can see if it’s still possible to cancel/edit the order.

Fulfillment is an automated process, and there’s not much we can do if the order is already being fulfilled and / or dispatched, however, there’s short time-window which allows for orders to be edited prior to production and fulfillment.

How can I track my order?

When the package is fulfilled and shipped out, we’d forward the tracking number information to you via email, along with the invoice / order information. If you did not receive an email after purchasing from us, please contact us.

Will I get charged for customs? How much would it be?

TL;DR – it depends (on your location, fulfillment location, order value, etc).
For orders fulfilled in US and shipped within US there shouldn’t be any customs fees. For orders fulfilled and shipped within EU – same deal.

Shipments outside of the fulfillment center location may incur customs fees depending on the destination country.
International customers might have to pay customs fees when they receive their orders. This depends entirely on the destination country and it’s beyond our control. We can’t mark orders as gifts or un-declare the actual value.

The amount you’d have to pay depends entirely on the destination country and their laws. Some countries wave customs fees on orders valued at less than a certain price. Some may charge extra handling fees. It all depends on your location.

Customs fees varies for every country (depending on your order value, country limits, and other factors based on the product itself) so you might wanna clarify it with your local customs office and find out before you purchase from us, so there are no ugly surprises and you wouldn’t think it’s us – it’s totally the government!